Terms and Conditions

Welcome to Dee Lanie Intelligence. By accessing our website or engaging our services, you agree to adhere to the terms and conditions outlined below. These terms govern your relationship with Dee Lanie Intelligence (Pty) Ltd (“the Company”) and ensure mutual understanding and accountability. Please read them carefully.

1. Definitions

  • Client: The individual or entity placing an order or engaging with the Company’s services.
  • Company: Dee Lanie Intelligence
  • Products: All branded and unbranded items supplied by the Company.
  • Services: All branding-related services offered by the Company.

2. Orders

  • Order Confirmation: All orders, whether verbal or written, are subject to acceptance by the Company. A binding agreement is established upon written confirmation or invoicing.
  • Specifications: It is the Client’s responsibility to ensure all order details, including artwork, quantities, and product specifications, are accurate. The Company is not liable for errors resulting from incorrect or incomplete information supplied by the Client.
  • Amendments: Changes to orders after confirmation may result in additional charges and extended lead times.

3. Pricing and Payment

3.1. Quotations: All quotes are valid for 30 days unless explicitly stated otherwise. Prices are subject to change due to market fluctuations or supplier adjustments.

3.2. Payment Terms:

  • Unbranded Products: Full payment is required upfront.
    Branded Products: A 50% deposit is required to initiate production, with the remaining balance due upon completion.
  • Late Payments: Overdue payments will incur interest charges at a rate of 15% per month until settled.

4. Branding and Artwork

  • Artwork Submission: Clients must provide high-resolution artwork in the required format. Artwork services are available at an additional fee if needed.
  • Approval Process: Production will only commence after the Client has provided written approval of the final artwork.
  • Revisions: Requests for changes after artwork approval will incur additional charges and may result in delays.
  • Liability: The Company is not responsible for errors in Client-provided artwork or designs.

5. Production and Lead Times

  • Unbranded Products: Orders are typically dispatched within 1-3 working days after confirmation.
  • Branded Products: Standard production lead times range from 5-7 working days, starting after artwork approval and receipt of the deposit.
  • Rush Orders: Expedited production may be available for an additional fee. Requests are subject to availability.

6. Delivery

Delivery Methods: Deliveries are conducted via third-party couriers.

Delivery Areas: We deliver nationwide within South Africa. Same-day delivery is available for Johannesburg and Pretoria for orders over R2000.

Delivery Timeframes:

  • Standard delivery: 1-3 working days.
  • Same-day delivery: Orders must be placed and confirmed by 12 PM.

Risk and Liability: Ownership and risk transfer to the Client upon delivery. The Company is not liable for delays caused by courier services.

7. Returns and Exchanges

  • Defective Products: Any defective or damaged items must be reported within 7 days of receipt. Approved claims may be resolved through replacement, repair, or refund.
  • Non-Returnable Items: Custom-branded products cannot be returned or exchanged unless defective or damaged during production.
  • Return Process: Returns must be authorised by the Company. Unauthorised returns will not be processed.

8. Cancellations

  • Before Production: Orders can be canceled prior to production, subject to a 15% handling fee.
  • After Production: Orders cannot be canceled once production has begun.

9. Warranties and Limitation of Liability

  • Warranty: The Company guarantees that all products will meet the agreed-upon specifications.
  • Limitation of Liability: The Company’s liability is limited to the replacement of defective products or the refund of the purchase price. The Company will not be liable for indirect, consequential, or incidental damages.

10. Intellectual Property

  • Client-Provided Artwork: The Client warrants that they own or have the rights to use all submitted artwork or designs. The Client indemnifies the Company against claims of intellectual property infringement.
  • Company Designs: All designs created by the Company remain its intellectual property unless explicitly transferred in writing.

11. Confidentiality

Both the Client and the Company agree to treat all shared information, including artwork, designs, and business details, as confidential. Neither party will disclose proprietary information without prior consent.

12. Governing Law

These terms and conditions are governed by the laws of the Republic of South Africa. Any disputes will be resolved exclusively in South African courts.

13. Amendments to Terms

The Company reserves the right to amend these terms and conditions at any time. Clients will only be notified of significant updates, and the revised terms will be effective immediately upon publication.

15. Acknowledgment:

Deliveries Policy Updated: May 25, 2025

By engaging and buying from Dee Lanie Intelligence (Pty) Ltd, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Dee Lanie Intelligence. We look forward to doing business with you!

For any questions or further clarification, please contact our customer service team at info@deelaniebranding.co.za or call (010) 516 0787.

Dee Lanie Intelligence Contact Information

If you have any questions or concerns about our terms & conditions, please don’t hesitate to contact us:

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