Refunds Policy
At Dee Lanie Intelligence, we are committed to providing high-quality branded promotional products tailored to your specifications. To ensure clarity and mutual understanding, please review our refunds policy outlined below:
1. Order Cancellations and Refunds
- Once final approval of artwork has been received, orders cannot be canceled or refunded. This policy applies to all orders, including those that have been fully branded and are ready for collection.
- Clients are required to settle all outstanding fees for their invoiced orders within a grace period of seven working days. Orders not paid in full within this timeframe will incur a 15% handling charge.
2. Binding Nature of Written Orders
Written orders, including those sent via email, constitute a binding contract and are legally enforceable.
3. Commencement of Branding
Branding will commence only after full payment or a 50% deposit has been received from the client.
4. Layout Fees for Canceled Orders
In the event of order cancellation after layouts have been prepared, a layout fee of R300 excluding VAT per layout will be charged.
This fee applies regardless of our ability to meet your deadline, unless the branding deadline was explicitly communicated to your Sales Representative.
5. End of Refunds Policy
By proceeding with an order, you acknowledge and agree to the terms outlined in this refunds policy. Our aim is to deliver exceptional products and services, and we appreciate your understanding and cooperation.
For any questions or further clarification, please contact our customer service team at info@deelaniebranding.co.za or call (010) 516 0787.
Note: This refunds policy is subject to change without prior notice. Please refer to our website for the most current version.
Deliveries Policy Updated: May 25, 2025
Refunds Contact Information
If you have any questions or concerns about refunds, please don’t hesitate to contact us:
